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FAQ

A comprehensive list of answers to frequently asked questions by customers of Livingspace Interiors.

Which payment methods do you accept?

Livingspace accepts Visa, Mastercard, American Express, WeChat Pay and Union Pay as well as financing options through PayPlan by RBC and PayBright by Affirm. At this time we do not accept prepaid debit or other credit cards online. Please contact us

Do you offer Financing?

Yes, we have two financing options available. Our partners offer affordable monthly payments and an easy application process. For more information and please click on the links below. PayPlan by RBC. PayBright by Affirm. *Terms and Conditions apply

Will I be charged taxes?

Livingspace will charge the taxes of the jurisdiction where the product(s) is delivered.

When will I get my order?

For our in stock Ready-to-Ship items, we typically ship within 3-5 business days (excluding in-transit time). All other orders are considered Made to Order and can take 4-16 weeks to produce and ship from our suppliers. See our Shipping + Delivery Po

What is a Pre-order?

In some cases items may be out of stock or made-to-order based on your options selection. If the ‘Add to cart’ button has been replaced with a ‘Pre-order’ button, this indicates that the product or variant is currently out of stock, but that it can b

What if I'm not satisfied with my purchase?

If you are not completely satisfied with your purchase, you may return your item within 7 days of receipt. Some restrictions apply. See our Return Policy for further details.

I've changed my mind. Can I cancel my order?

You can cancel and change your order within 24 hr of receiving your order confirmation. See our Cancellation policy for further details.

Do you offer free shipping?

We offer Free Shipping in Canada on most orders. Exceptions include deliveries to some rural locations (click here to see our remote delivery policy), and orders under $250 which are subject to a $25 handling fee.

Does my purchase come with a warranty?

Each supplier offers their own proprietary warranty. For further clarification on warranty for a specific product, please contact us at [email protected]. All Herman Miller task chairs come with a 12 year warranty.

What happens if my product is delivered damaged?

Prior to receiving and signing for your delivery, we recommend inspecting your packaging. If the packaging shows signs of damage, please take note before signing. Please take photos of your packaging before opening your shipment - whether your packag

Do you offer trade discounts?

For questions regarding our Trade program please contact us directly at [email protected] or fill out a trade application by clicking here. Livingspace will verify your Business prior to offering a trade discount.