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FAQ

A comprehensive list of answers to frequently asked questions by customers of Livingspace Interiors.

Which payment methods do you accept?

Livingspace accepts Visa, Mastercard, American Express, WeChat Pay and Union Pay as well as financing options through PayPlan by RBC and PayBright by Affirm. At this time we do not accept prepaid debit or other credit cards online. Please contact us

Do you offer Financing?

Yes, we have two financing options available. Our partners offer affordable monthly payments and an easy application process. For more information and please click on the links below. PayPlan by RBC. PayBright by Affirm. *Terms and Conditions apply

Will I be charged taxes?

Livingspace will charge the taxes of the jurisdiction where the product(s) is delivered.

When will I get my order?

For shipping addresses within 30km of our Vancouver warehouse:. For shipping addresses beyond 30km of our Vancouver warehouse:. Once your order is ready, we will contact you via email to arrange delivery or pickup.

What is a Pre-order?

In some cases items may be out of stock or made-to-order based on your options selection. If the ‘Add to cart’ button has been replaced with a ‘Pre-order’ button, this indicates that the product or variant is currently out of stock, but that it can b

I've changed my mind. Can I cancel my order?

All orders processed through livingspace.com may be changed or cancelled within 72 hours of order confirmation. After 24 hours your order may be subject to cancellation fees equivalent to those charged by our suppliers. Please contact us at online@li

Do you offer free shipping?

We offer Free Shipping in Canada on select brands. Orders over $250*. Except below listed due to size and weight limitations. Herman Miller Adjustable Desks—Motia®, Nevi™, Renew. Knoll Saarinen Tables. *Exceptions apply. $25. Herman Miller Adjustable

Does my purchase come with a warranty?

Each supplier offers their own proprietary warranty. For product-specific warranty, please refer to their product page on our online store. You can find the warranty sheet under Product Downloads > Warranty in product pages.

What happens if my product is delivered damaged?

Prior to receiving and signing for your delivery, we recommend inspecting your packaging. If the packaging shows signs of damage, please take note before signing. Please take photos of your packaging before opening your shipment - whether your packag

Do you offer trade discounts?

For questions regarding our Trade program please contact us directly at [email protected] or fill out a trade application by clicking here. Livingspace will verify your Business prior to offering a trade discount.

Can I browse all Livingspace reviews in one place?

Yes. Curious what others are saying about Livingspace? Visit livingspace.com/pages/reviews to explore real customer reviews on everything from product quality and design to delivery experiences. Get inspired and shop with confidence.